Double Bagel Legal Documents

1. Privacy Policy

Effective Date: March 1, 2026

Welcome to Double Bagel. We value your privacy and are committed to protecting the personal information of our tennis captains and players. This Privacy Policy explains how we collect, use, and share information when you use our mobile application and services.

Information We Collect

• Account Information: Name and email address.
• Tennis Profile Data: Skill level, play preferences, team affiliation, and availability for matches.
• Captain-Specific Data: Roster names and match schedules created within the app.
• Payment Information: All subscriptions are processed via the Apple App Store or Google Play Store. We do not store your full credit card numbers on our servers.

How We Use Your Information

We use the information collected to facilitate match scheduling, process your $1/month subscription, and provide customer support. We do not use GPS location services to track your movements.

Sharing of Information

Your name and availability are visible to your Captain and fellow team members to coordinate matches. We use trusted third-party service providers for cloud hosting and payment processing.

Data Retention and Deletion

We respect your right to control your personal data. When you choose to delete your account, we process the data as follows:

1. Permanently Deleted Information

The following data is immediately and irreversibly scrubbed from our active databases:

• Identity & Auth: All login credentials (including Google Auth) and your core profile (Name, Email, Gender, Skill Level, Venmo handle, Playing Preferences, and USTA number).
• Team & Play: All team memberships, availability responses for matches, lineup spots, and assigned tasks.
• Social & Activity: Post reactions, comments, comment likes, post views, and any reported post records you filed.
• Private Data: Venmo payment records, hidden team preferences, and any contact messages sent to support.

2. Anonymized Functional Records

To maintain the integrity of team schedules and league history for other users, certain "functional" records remain but are fully anonymized (all personal identifiers are wiped):

• Lineups & Tasks: Records of cancelled lineups and tasks you created remain visible to Captains, but the "created by" or "cancelled by" fields are cleared.
• Team Content: Posts you wrote remain visible on the team feed, but the author attribution is removed.
• Team Management: Teams you created will continue to exist for their members, and records of player removals will persist, but your name will be removed from all "created by" or "removed by" attributions.

Note: Once you tap "Delete Account," this process happens immediately and cannot be undone.

2. Terms of Use

Effective Date: March 1, 2026

Account Registration

You are responsible for maintaining the security of your account and for all activity that occurs under your credentials.

Subscription & Billing

• Fee: Use of the App requires a monthly subscription fee of $1.00 USD.
• Processing: All billing, renewals, and cancellations are handled by the Apple App Store or Google Play Store. You agree to the terms and conditions of your respective store provider.
• Refunds: We do not directly manage billing or process refunds. Please contact your app store provider for billing disputes.

Account Termination & Deletion

You may terminate your account at any time. Please note that deleting your account within the app does not automatically cancel your subscription through Apple or Google; you must manage your subscriptions in your device settings to avoid further charges.

Captain’s Responsibilities

If you are a Captain, you are responsible for monitoring and moderating all posts and comments shared by your team members. You agree to remove any content that is abusive, illegal, or violates these Terms.

User Conduct

Users may not post defamatory or harassing content. We reserve the right to terminate accounts that violate these rules or fail to pay the monthly subscription fee.

Disclaimers

Double Bagel is an organizational tool. We are not responsible for any physical injuries sustained during play or disputes between players. The app is provided "as-is."

3. Support & Contact Us

If you need assistance with Double Bagel, you can reach out to us directly through the Contact Us screen in the App Settings or via email at help@redframesports.com.

Please select the category that best fits your inquiry so we can assist you promptly:

• Report an Issue: Let us know if something is broken, crashing, or not working as expected. Please include your device model if possible.
• Feature Request: Have an idea to make Double Bagel better for your team? We love hearing your suggestions for new improvements.
• General Feedback: Share your thoughts and impressions of the app with our development team.
• Support: Get help with your account, subscriptions, or general questions on how to use the app's features.
• Data Copy Request: In accordance with privacy regulations, you may request a full export of your personal data stored within the app.

Response Time: We aim to respond to all inquiries within 24–48 hours.